FAQ´s

WHAT KIND OF HOTEL IS FLAMINGO CANCUN RESORT?

It is a family type hotel, groups of friends, young people, and couples looking for their best choice for an unforgettable stay in Cancun. Flamingo cancun resort is “the place” if you are looking for location, quality service and excellent all-inclusive program


HOW FAR IS IT FROM THE AIRPORT?

It is just 20 minutes away from Cancun’s International Airport


WHAT IS THE MAXIMUM ROOM OCCUPANCY?

In our Standard and Deluxe rooms: 2 adults and 2 children or 3 adults and one child


In our Junior Suites: 2 adults


ARE PETS ALLOWED IN THE HOTEL?

No, we do not allow pets in our installations.


WHAT MEAL PLANS ARE AVAILABLE ?

We offer the possibility to our clients to choose the meal plan that best fits their plans, this is why we have European Plan which means the rate includes only “room and taxes”; Modified American Plan this is a with breakfast included, these means “room + breakfast” included; and our All Inclusive Plan.


WHAT IS THE CANCUN SUN INCLUSIVE?

It is an “all inclusive plan” Includes: Standard room, all meals included in the schedules of 7:00 am to 11:00 pm unlimited domestic drinks from 10 am to 12 am (mid-night), taxes, tips, the social activities program, and a dinner with the Host Restaurants (applicable only if staying for a minimum of 4 nights).


DOES THE HOTEL HAVE ANY SHOWS?

Yes, and among the entertainment activities on behalf of our entertainment staff; we have 2 night shows per week, the Mexican Fiesta with mariachi and the Caribbean Night with a Latin Show.


DOES THE HOTEL HAVE A KID’S CLUB?

At our flamingo Kid’s Club we have all the fun and entertainment for our young guests, with beach activities, swimming pool and arts and crafts room, besides we have an open playground next the beach with a shallow swimming pool, and a hammock zone for the parents to relax while their children play in a safe and fun environment.


Open from 9:00 am to 5:00 pm, every day of the week, for children from 5 -12 years old at no extra charge.


ARE DRINKS INCLUDED WITH THE MEALS?

Yes. All domestic drinks, cocktails, and sodas are included. The bar service is from 10:00 am to 12:00 am


WHAT ARE THE KIND OF INCLUDED BEVERAGES?

We offer a wide variety of alcoholic domestic drinks.


WHAT TYPE OF FOOD IS SERVED?

We offer more than 7 different menus in our dining rooms, and a variety of dishes such as: chicken, beef, pork, and seafood. There are 2 different restaurants to choose, with international cuisine whether it is Buffet o a la Carte, and our grill service by the pool area.


IS THE FOOD AT THE SNACK PLACE INCLUDED?

Yes, The “Cancun Sun Inclusive” The European Plan and the Modified American Plan have an extra charge.


IS THERE A DRESS CODE REQUIRED AT THE RESTAURANTS?

We only ask our guests not to come into the restaurants with wet clothes, wearing shoes; at the “ALBATROS Restaurant” we have a casual but no elegant dress code.


DOES THE HOTEL HAVE ROOM SERVICE?

Yes, we have room service from 7:00 am to 11:00 pm, with an extra charge added to our meal plans.


DOES THE HOTEL HAVE LAUDRY SERVICE?

Yes, we offer this service with an extra charge.


IS THE INTERNET SERVICE AVAILABLE TO GUESTS?

We have WI-FI all over the hotel with an extra charge to all the meal plans. Except to our Deluxe-rooms, they have this as a courtesy service in all meal plans. Besides we have computers available at the lobby area with an additional charge.


IS THE TRANSPORTATION TO THE AIRPORT INCLUDED FROM THE HOTEL?

No, this service can be purchased through the travel agency of you preference or directly upon arrival to Cancun’s International Airport for arrivals, and for your departure we have taxis at your disposal full 24 hours at the hotel.